1. Warranty Coverage
Warranties vary by brand and manufacturer. Please refer to the manufacturer’s warranty provided with the specific watch purchased through our affiliate partners. In general, most watches purchased via links on hikilo.xyz come with a manufacturer’s warranty, typically covering:
- Defects in Materials and Workmanship: If there is a defect in the materials or craftsmanship of the watch within the warranty period, repairs or replacements will be provided.
- Mechanical or Technical Failures: Watches with mechanical or movement failures (such as timekeeping inaccuracies) will often be repaired or replaced.
2. Warranty Period
The warranty period generally starts from the date of purchase. For most watches, the standard warranty period ranges from 1 to 5 years, depending on the brand and model. Always check the warranty documentation or the product page for specific details regarding the duration of your warranty.
3. What is NOT Covered
- Normal Wear and Tear: Damage from regular use, including scratches, dents, and discoloration, is not covered.
- Accidental Damage: Damage caused by accidents (such as drops, impacts, water damage, etc.) will not be covered.
- Battery and Strap Issues: While batteries and straps are important parts of a watch, they typically fall under normal wear and tear and may not be included in the warranty.
- Unauthorized Repairs or Modifications: Any damage caused by repair attempts by unauthorized parties or after modification of the watch will void the warranty.
4. How to Make a Warranty Claim
If you believe your watch is eligible for a warranty claim, follow these general steps:
- Contact the Retailer: Contact the authorized retailer or the affiliate partner from whom you purchased the watch. Provide them with your purchase receipt, photos of the defect, and a description of the issue.
- Warranty Claim Form: Most brands will require you to fill out a warranty claim form. You will be asked to provide proof of purchase and sometimes a description of the issue.
- Return Shipping: You may be required to send the watch back for inspection. Shipping costs will typically be covered by the manufacturer if the warranty claim is accepted.
- Evaluation and Resolution: Once the manufacturer or authorized service center evaluates the watch, they will offer a resolution—repair, replacement, or refund.
5. Manufacturer Warranty Terms
Please note that hikilo.xyz does not directly handle warranty claims for watches. We recommend contacting the manufacturer or authorized distributor directly for any warranty-related issues. If you purchased your watch through one of our affiliate partners, you can usually find the manufacturer’s warranty policy on the retailer’s website or in the documentation provided with your product.
6. Important Notes
- Proof of Purchase: Always keep your receipt and any related documentation as proof of purchase. This is often required when filing a warranty claim.
- Authorized Retailers Only: To ensure that your watch is covered under warranty, we recommend purchasing only from authorized retailers or official brand outlets.
- Warranty Transfers: Some warranties are transferable, while others are non-transferable. Check with the manufacturer for specific terms regarding warranty transfers.
7. Contact Us
If you have any questions regarding the warranty policies of watches featured on our site, or if you need assistance finding the correct contact information for the manufacturer, feel free to reach out to us at:
Email: admin@hikilo.xyz
We are here to help and provide you with the information you need.